Introduction

Welcome to the Lretouch Client Portal User Guide! This guide is designed to help you navigate and make the most of the features available in the Lretouch Client Portal. Whether you're managing orders, reviewing work, or handling invoices, this guide will provide you with all the information you need to streamline your experience.

The Lretouch Client Portal is a user-friendly platform that allows you to easily create Sale Orders, track the progress of your work, provide feedback, and review your invoices—all in one place. With this guide, you'll be able to perform these tasks confidently and efficiently.

By following the step-by-step instructions in this guide, you'll quickly become familiar with the portal's features and learn how to use them to support your workflow. Let's get started!

Getting Started

Accessing the Portal

To begin using the Lretouch Client Portal, simply open your preferred web browser and navigate to the portal's login page. The URL for the portal will be provided to you via email or directly by your Account Manager. If you don't have the link, please reach out to our support team for assistance or try this url.

Logging In

Once you've reached the login page, you will need to enter the login credentials provided to you. This typically includes your username and password. Here’s how to log in:

1. Enter Your Username: Type the username you received in the email or from your Account Manager.
2. Enter Your Password: Type in your password, ensuring that it is entered exactly as given (case-sensitive).
3. Click "Login": Once you've entered both your username and password, click the “Login” button to access your account.

Logging in screen

<aside> 💡

If you have trouble logging in, please check the following:

• Ensure there are no typos in your username or password.
• Make sure your Caps Lock key is off, as passwords are case-sensitive.
• If you’ve forgotten your password, use the Forgot Password link to reset it. </aside>

Forgot Password

If you've forgotten your password, don't worry! You can easily reset it by following these steps:

1. Navigate to the Login Page: Go to the Lretouch Client Portal login page.

2. Click on "Forgot Password": On the login screen, you'll find a link labeled "Forgot Password?"—click this link to start the reset process.

3. Enter Your Username and Email Address: In the Password Change Request form, fill in your Username and the Email Address associated with your account.

   

   Forgot password pop-up